Job Description
Join our dynamic tech team at TechNova Solutions and launch your IT career in the heart of Los Angeles! We're seeking passionate entry-level professionals to provide critical technical support and drive digital innovation. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for clients and colleagues alike. Enjoy comprehensive training, mentorship from industry veterans, and immediate opportunities for growth in a collaborative environment.
Responsibilities
- Deploy, configure, and maintain hardware/software systems across 150+ workstations
- Diagnose and resolve technical issues via remote support and on-site assistance
- Implement cybersecurity protocols and conduct vulnerability assessments
- Manage Active Directory accounts, permissions, and group policies
- Create and maintain technical documentation including SOPs and knowledge base articles
- Collaborate with vendors for equipment procurement and service level agreements
- Provide end-user training on new technologies and best practices
Qualifications
- Associate's degree in Computer Science, IT, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, willing to train)
- Proficiency in Windows OS, Microsoft Office Suite, and cloud platforms
- Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with analytical mindset
- Excellent communication abilities and customer service orientation
- Ability to lift 30 lbs and work flexible hours including occasional weekends