Job Description
Join NexusTech Solutions' dynamic IT team and launch your career in New York's thriving tech scene! We're seeking motivated entry-level professionals to provide critical technical support across our enterprise infrastructure. This immediate-hire role offers hands-on experience with cutting-edge systems while collaborating with senior engineers to optimize business operations. Enjoy competitive benefits, professional development stipends, and a collaborative environment that values innovation and growth.
Responsibilities
- Deploy and configure hardware/software systems including workstations, servers, and network infrastructure
- Provide Tier 1 technical support via ticketing system, phone, and in-person for 500+ employees
- Document IT procedures, asset inventory, and troubleshooting guides in knowledge base
- Monitor system health using monitoring tools and escalate critical issues promptly
- Assist with cybersecurity protocols including patch management and access control
- Collaborate with cross-functional teams on IT projects and system upgrades
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred)
- Fundamental knowledge of Windows OS, Active Directory, and TCP/IP networking
- Basic scripting experience (PowerShell/Bash) or willingness to learn
- Strong problem-solving skills with analytical approach to technical challenges
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional on-call rotation
- Valid US work authorization and clean background check