Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our innovative team in Austin. As a cornerstone of our IT department, you'll gain hands-on experience in enterprise systems while supporting 500+ users across cutting-edge platforms. Our comprehensive training program combines mentorship with real-world projects, setting you up for rapid growth in cybersecurity, cloud infrastructure, and system administration.
Why Join Us?
• Industry-leading certifications (CompTIA, AWS) sponsored
• Flexible hybrid work schedule (3 days office/2 remote)
• Annual innovation budget for skill development
• Clear career progression to senior roles within 18 months
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage Active Directory accounts, group policies, and system access
- Deploy and configure Windows 10/11 workstations and mobile devices
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document IT procedures, incidents, and resolutions in ServiceNow
- Collaborate with cybersecurity team on vulnerability assessments
- Support cloud migration projects (Azure/O365) and SaaS applications
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Strong problem-solving skills and customer service orientation
- Ability to lift 30lbs for equipment maintenance tasks
- Valid driver's license for occasional site visits