Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Arlington, TX. As a key member of our IT department, you'll provide essential technical support to clients and internal teams while growing your skills in a collaborative environment. We offer comprehensive training, mentorship programs, and clear career advancement paths for dedicated professionals. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document IT processes and maintain accurate service logs
- Collaborate with senior IT staff on infrastructure projects
- Assist with cybersecurity best practices implementation
- Deliver exceptional customer service via phone, email, and in-person
- Participate in on-call rotation for after-hours support
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling
- Valid Texas driver's license required