Job Description
Launch your tech career with TechSolutions Louisiana! We're seeking passionate entry-level IT professionals to join our dynamic team in the heart of New Orleans. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technology while supporting local businesses and community initiatives. Our comprehensive training program includes mentorship from senior engineers and opportunities for certification growth. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation and continuous learning. Join us in building the future of IT infrastructure in the Gulf South region!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows and macOS systems
- Manage user accounts and permissions across Active Directory
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with team on system upgrades and maintenance projects
- Support on-site and remote users with prompt issue resolution
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office 365
- Strong problem-solving and customer service skills
- CompTIA A+ certification or equivalent knowledge preferred
- Ability to lift 30 lbs for equipment handling
- Valid Louisiana driver's license for occasional site visits
- Experience with ticketing systems (ServiceNow, Jira) a plus