Job Description
Launch your IT career with InnovateTech Solutions, a Minneapolis-based leader in digital transformation. We're seeking passionate entry-level professionals to join our dynamic IT team and support cutting-edge enterprise systems. This hybrid role offers mentorship, growth opportunities, and the chance to work with Fortune 500 clients while making a tangible impact.
Our comprehensive onboarding program includes training in cloud infrastructure, cybersecurity fundamentals, and enterprise software management. Enjoy competitive benefits, flexible scheduling, and a collaborative environment designed to accelerate your professional development.
Responsibilities
- Provide tier-1 technical support for 500+ employees via ticketing system, phone, and in-person assistance
- Deploy and configure workstations, laptops, and peripheral devices using imaging tools
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document technical procedures and create knowledge base articles for team use
- Collaborate with senior engineers on cloud migration projects (AWS/Azure)
- Participate in 24/7 on-call rotation (1 week/month) for critical system support
- Assist with software installations, updates, and license management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written/verbal communication and customer service abilities
- Valid driver's license for occasional client site visits
- Availability for occasional weekend maintenance windows