Job Description
Launch your IT career with CyberSecure Solutions in sunny El Paso! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technologies while supporting our diverse client base. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for rapid growth in a collaborative environment. Join us in building the future of IT security and infrastructure!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user-reported issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols including access management and threat monitoring
- Document IT procedures and maintain accurate incident logs
- Collaborate with senior team members on system upgrades and projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and problem-solving abilities
- Excellent communication skills and customer service aptitude
- CompTIA A+ or similar certification preferred (not required)
- Ability to work flexible hours including occasional on-call duties