Job Description
Launch your tech career with our comprehensive paid training program! TechStart Innovations is seeking motivated entry-level professionals to join our IT Support team in New York City. No prior experience required – we provide all the training needed to succeed. You’ll gain hands-on experience with enterprise systems, network security, and cloud technologies while working alongside industry experts. This is your opportunity to build a foundation in one of the fastest-growing tech sectors.
Our 12-week onboarding program includes classroom instruction, mentorship, and practical lab exercises. Upon completion, you’ll transition to a full-time role supporting Fortune 500 clients with cutting-edge infrastructure. We value curiosity, collaboration, and a passion for learning. If you’re ready to transform your potential into a professional career, we want to meet you!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Assist with network connectivity, security protocols, and cloud service integration
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers to resolve complex infrastructure problems
- Participate in cross-departmental projects involving system upgrades
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- Strong problem-solving and communication skills
- Basic familiarity with Windows/macOS operating systems
- Customer service experience or strong interpersonal skills
- Ability to learn technical concepts quickly through structured training
- Valid driver’s license (for occasional equipment transport)
- Willingness to obtain industry certifications post-training