Job Description
Launch your tech career with comprehensive training at TechStart Boston! We're seeking motivated individuals for our Entry-Level IT Support Specialist position where you'll gain hands-on experience in network administration, cybersecurity fundamentals, and cloud technologies. Our structured 12-week paid training program ensures you develop industry-relevant skills while working alongside senior engineers. Enjoy a collaborative environment in Boston's Innovation District with opportunities for career advancement and certifications.
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and in-person
- Install, configure, and maintain hardware/software systems
- Monitor network performance and troubleshoot connectivity issues
- Document technical processes and create knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on IT projects
- Participate in ongoing skills development training sessions
Qualifications
- Associate's degree or equivalent experience (recent graduates welcome)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Eagerness to learn technical concepts and certifications
- Ability to work in a fast-paced, team-oriented environment
- Valid driver's license (for occasional equipment pickups)
- Pass background check and pre-employment assessment