Job Description
Join our dynamic IT team in Phoenix and kickstart your career in technology! TechCorp Solutions is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This full-time position offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Phoenix's tech corridor.
As an entry-level specialist, you'll gain hands-on experience with modern IT infrastructure while supporting businesses across Arizona. Our competitive compensation package includes health benefits, paid time off, and professional development stipends.
Responsibilities
- Provide technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop computers, laptops, and peripherals
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior technicians on complex system implementations
- Conduct regular system backups and security updates
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1-2 nights/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and network fundamentals
- Customer service experience with excellent communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to troubleshoot hardware and software issues systematically
- Valid Arizona driver's license (for occasional on-site visits)
- Proactive problem-solving approach with attention to detail
- Must be authorized to work in the United States