Job Description
Launch your tech career with TechForward Solutions! We're seeking motivated entry-level IT Support Specialists to join our dynamic Seattle team. No prior experience required—just a passion for technology and a willingness to learn. You'll receive comprehensive training while supporting Fortune 500 clients with cutting-edge IT infrastructure. Enjoy competitive benefits, mentorship from industry experts, and a clear path to career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document incidents, resolutions, and asset information in ITSM systems
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct periodic system health checks and preventative maintenance
- Support user onboarding and offboarding processes
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic familiarity with Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional equipment transport)
- CompTIA A+ certification (optional but encouraged)