Job Description
Launch your career with TechSolutions Inc., Milwaukee's leading IT innovator! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team and deliver exceptional service to our clients. This is your opportunity to grow in a supportive environment while solving real-world technical challenges.
Our comprehensive training program combines hands-on experience with mentorship from industry veterans. You'll gain exposure to cutting-edge technologies and build a foundation for long-term career advancement in the thriving Milwaukee tech scene.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document technical issues and resolutions in service management systems
- Collaborate with senior technicians on complex problem-solving
- Assist with IT asset inventory management and maintenance
- Deliver user training on company systems and best practices
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to troubleshoot hardware and software issues
- Proactive learning attitude and problem-solving mindset
- CompTIA A+ certification preferred (or willingness to obtain)