Job Description
Join our dynamic team at InnovateTech Solutions and launch your career in technology! We're seeking motivated entry-level professionals to provide essential IT support to our growing client base. This full-time position offers comprehensive training and a clear path to career advancement in the thriving Virginia tech sector.
Our collaborative environment values fresh perspectives and continuous learning. As an IT Support Specialist, you'll be the first point of contact for technical inquiries, ensuring seamless operations for our diverse clientele. We pride ourselves on fostering professional growth through mentorship programs and certification opportunities.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network administration and security protocols
- Train end-users on software applications and best practices
- Collaborate with senior engineers on complex technical challenges
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy