Job Description
Launch your tech career with our comprehensive paid training program! TechStart Academy is hiring motivated individuals for our 6-week intensive training to become Tech Support Specialists. No prior experience required – we'll equip you with industry certifications and hands-on skills to thrive in Austin's booming tech scene. Join our supportive team and start your journey tomorrow with guaranteed placement upon graduation.
What We Offer:
- Free industry-recognized certification (CompTIA A+)
- Weekly stipend during training ($500/week)
- Full-time employment with benefits post-training
- Mentorship from senior engineers
- Flexible training schedule (8 AM - 4 PM)
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues
- Document cases in ticketing systems (Jira/Servicenow)
- Collaborate with cross-functional teams
- Conduct remote troubleshooting sessions
- Follow ITIL best practices for incident management
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Passionate about technology and problem-solving
- Strong written and verbal communication skills
- Ability to learn new technologies quickly
- Basic computer literacy (Windows, Office)
- Valid driver's license (for occasional on-site support)
- Must pass background check and drug screen
- Commitment to 6-week training program