Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their careers in a fast-paced environment. This full-time role offers hands-on experience with cutting-edge systems while providing exceptional client support. Enjoy competitive compensation, comprehensive benefits, and clear growth pathways in Cleveland's thriving tech hub.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior team on security protocols and system updates
- Deliver user training for new technology implementations
- Monitor system performance and troubleshoot incidents
- Assist with cloud service management and data backups
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Strong problem-solving skills and customer service aptitude
- Proficiency with Microsoft Office and remote support tools
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- CompTIA A+ certification preferred but not required