Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated individuals in San Diego to become certified IT Support Specialists. No prior experience required—we provide everything you need to succeed. Enjoy a structured 8-week training curriculum covering networking, cybersecurity basics, cloud fundamentals, and customer service excellence. Our team of industry experts will guide you through hands-on labs and real-world scenarios. Upon completion, transition directly into a full-time role with competitive benefits, growth opportunities, and a supportive work environment. Join us in shaping the future of tech careers!
Responsibilities
- Provide technical support to clients via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including desktops, laptops, and network devices
- Document technical issues and resolutions using ticketing systems
- Install, configure, and maintain IT infrastructure components
- Collaborate with senior technicians on complex troubleshooting tasks
- Adhere to security protocols and best practices for data protection
- Participate in continuous learning through company-sponsored certifications
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical skills
- Basic familiarity with Windows/macOS operating systems
- Excellent written and verbal communication abilities
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional site visits)
- Must pass background check and drug screening