Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're seeking passionate entry-level professionals to provide critical technical support to our growing client base. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while working alongside industry experts. Our collaborative environment offers mentorship programs and clear career advancement paths for dedicated team members. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts and access permissions across organizational systems
- Document technical solutions and maintain accurate service records
- Collaborate with senior IT staff on system upgrades and security protocols
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with asset inventory management and software deployment
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license with reliable transportation