Job Description
We are seeking a motivated Entry Level IT Support Specialist to join our growing team in Louisville, KY. At Innovate Louisville, we believe in nurturing talent and providing a platform for aspiring IT professionals to excel. You will work alongside senior engineers to maintain our robust infrastructure and support a diverse client base.
This is an exceptional opportunity for recent graduates or career changers looking to break into the tech industry with comprehensive training and mentorship. If you are passionate about technology and eager to learn, we want to meet you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment and configuration of workstations, laptops, and mobile devices.
- Maintain accurate records of incidents and resolutions in the IT Service Management system.
- Collaborate with the IT team to identify and resolve complex technical problems.
- Perform regular system backups and security updates to ensure data integrity.
- Conduct training sessions for end-users on new software applications and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- CompTIA A+ certification is a plus but not required for entry-level candidates.
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Basic understanding of operating systems (Windows, macOS, Linux) and networking fundamentals.
- Willingness to learn and adapt to new technologies and tools quickly.