Job Description
Join InnovateTech Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to join our dynamic team in Memphis. As a foundational member of our IT department, you'll gain hands-on experience with cutting-edge systems while supporting our company's digital infrastructure. We provide comprehensive training, mentorship, and a collaborative environment where your skills can flourish. If you're ready to transform your passion for technology into a professional career, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Assist with cybersecurity best practices and data protection protocols
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Manage helpdesk ticketing system and prioritize user requests
- Conduct routine system maintenance and performance monitoring
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Familiarity with hardware troubleshooting and component replacement
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs and work in varied office environments