Job Description
Launch your IT career with TechNexus Solutions in Oklahoma City! We're seeking passionate tech enthusiasts to join our dynamic IT support team. As an Entry-Level IT Support Specialist, you'll gain hands-on experience troubleshooting hardware/software issues, maintaining network infrastructure, and delivering exceptional user support. Our comprehensive training program and mentorship opportunities will accelerate your growth in the tech industry. Join us to build foundational skills while contributing to innovative projects that impact local businesses.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network monitoring, security updates, and data backup procedures
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new technologies and software applications
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to work independently and prioritize tasks