Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts eager to launch their careers in a dynamic environment. You'll provide critical technical support to our clients, troubleshoot systems, and contribute to innovative IT solutions. With comprehensive training and mentorship, you'll gain hands-on experience in network administration, cybersecurity, and cloud technologies. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Install, configure, and maintain hardware/software systems
- Document IT processes and maintain accurate service logs
- Collaborate with senior engineers on network infrastructure projects
- Implement security protocols and best practices
- Assist with cloud platform management (AWS/Azure)
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for hardware maintenance
- Valid driver's license for occasional client site visits