Job Description
Join TechSolutions Inc., a leading IT services provider in the nation's capital, and kickstart your tech career! We're seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our diverse client base. Work alongside industry experts in a dynamic environment focused on innovation and professional growth. Enjoy competitive benefits, mentorship programs, and opportunities for skill advancement in cybersecurity, cloud computing, and systems administration.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network peripherals
- Document IT procedures, inventory, and incident reports in company knowledge base
- Collaborate with senior engineers on network security protocols and system updates
- Train end-users on new software and best practices for data protection
- Monitor system performance and troubleshoot connectivity issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk) or ticketing systems
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent communication skills and customer service aptitude
- CompTIA A+ certification preferred but not required
- Ability to lift 20 lbs for hardware maintenance tasks