Job Description
Join TechSolutions Denver as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a dynamic Denver-based tech firm committed to innovation and professional growth. This role offers hands-on experience with cutting-edge systems while providing critical support to our internal teams. You'll work in a collaborative environment with mentorship from senior engineers, gaining exposure to network administration, cybersecurity protocols, and cloud technologies. Perfect for recent graduates or career-changers looking to build a solid foundation in IT operations.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document IT procedures and create knowledge base articles
- Monitor system performance and security alerts
- Collaborate with cross-functional teams to resolve technical challenges
- Participate in IT infrastructure upgrades and projects
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation