Job Description
Join our dynamic IT team and launch your career in Fort Worth's thriving tech sector! InnovateTech Solutions is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This role offers hands-on experience with cutting-edge infrastructure while supporting a diverse range of industries. We provide comprehensive training and mentorship to help you develop into a proficient IT professional.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and network peripherals
- Provide Tier 1 technical support via phone, email, and remote assistance for internal and external clients
- Document IT issues, resolutions, and asset inventory using ticketing systems like Jira
- Collaborate with senior engineers on network administration tasks including VPN setup and firewall monitoring
- Assist with cybersecurity protocols including patch management and endpoint security
- Participate in system upgrades, migrations, and disaster recovery drills
- Maintain accurate documentation of IT assets and network topology
Qualifications
- Associate's degree in Computer Science, IT, or related field OR equivalent certification (CompTIA A+, Network+)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk software (ServiceNow, Zendesk) and remote desktop tools
- Strong problem-solving skills with ability to diagnose technical issues systematically
- Excellent written and verbal communication skills
- Customer service mindset with patience and adaptability
- Valid driver's license for occasional on-site client visits
- Willingness to obtain required security certifications within 6 months