Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about solving technical challenges and delivering exceptional user experiences. At TechSolutions Inc., we provide comprehensive training and growth opportunities for aspiring IT professionals. Enjoy a collaborative environment with modern tools and mentorship from industry veterans. Located in Jacksonville's thriving tech hub, you'll gain hands-on experience supporting enterprise systems while advancing your technical expertise.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and maintain ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and security protocols
- Monitor system health and perform routine maintenance
- Assist with cybersecurity initiatives and compliance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- CompTIA A+ certification preferred
- Experience with helpdesk software (ServiceNow, Jira)
- Ability to lift 25 lbs and work in varied environments
- Valid Florida driver's license for occasional site visits