Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and launch your career in Austin's thriving tech ecosystem! We're seeking passionate tech enthusiasts to provide exceptional IT services to our growing client base. This role offers hands-on experience with cutting-edge technologies while working alongside industry veterans who will mentor your professional development.
As a key member of our IT Operations team, you'll gain exposure to network administration, cybersecurity protocols, and cloud infrastructure – all while making a tangible impact on our clients' digital transformation journeys. We pride ourselves on fostering a collaborative environment where curiosity is encouraged and innovation is rewarded.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in our service management system
- Assist with cybersecurity protocols including patch management and access control
- Collaborate with senior engineers on complex technical projects
- Conduct system backups and disaster recovery testing
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Proactive problem-solving approach with customer service mindset
- Valid Texas driver's license (for occasional client site visits)