Job Description
Launch your IT career with TechNova Solutions in Dallas! We're seeking passionate tech enthusiasts to join our dynamic IT support team. As an Entry-Level IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for 500+ employees. Enjoy comprehensive training, mentorship from senior engineers, and a clear career growth path in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk ticket system with SLA adherence
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Participate in cybersecurity awareness initiatives
- Support office AV systems and conference room technology
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and TCP/IP
- Familiarity with helpdesk tools (ServiceNow/Jira)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment installation
- Valid driver's license for occasional site visits