Job Description
Join our dynamic tech team in sunny San Diego and launch your IT career! TechSolutions Inc. is seeking passionate Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This role offers unparalleled hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. Enjoy competitive benefits, flexible work arrangements, and the opportunity to build a strong foundation in network administration, cybersecurity, and cloud technologies.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and network peripherals
- Provide responsive technical support via phone, email, and remote assistance for end-users
- Manage helpdesk tickets using ServiceNow and document solutions in knowledge base
- Assist with network monitoring, security updates, and system maintenance
- Collaborate with senior engineers on infrastructure projects and system deployments
- Train users on new technologies and best practices for data security
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and network fundamentals
- Familiarity with Active Directory, VPNs, and cloud services (AWS/Azure/GCP)
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification preferred (not required)
- Valid California driver's license and reliable transportation