Job Description
Launch your tech career with TechScape Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in Phoenix. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while supporting our growing client base. Our comprehensive training program ensures you'll develop critical skills in network administration, cybersecurity, and cloud solutions. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment designed for growth. Join us in shaping the future of IT in Arizona's tech hub!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage user accounts and permissions using Active Directory
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and resolve escalations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS and networking fundamentals
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Proficiency with Microsoft Office 365
- Ability to work independently and in team environments
- Valid Arizona driver's license required for occasional site visits