Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. Enjoy a collaborative work environment in Houston's thriving tech hub with competitive benefits and advancement opportunities.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures, solutions, and asset inventories
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct routine system maintenance and security patching
- Deliver user training on new software and IT policies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and security protocols
- Experience with hardware troubleshooting and software installation
- Excellent communication and customer service skills
- CompTIA A+ certification or similar preferred
- Ability to work independently and prioritize multiple tasks
- Valid driver's license with reliable transportation
- Proficiency in Microsoft Office 365 suite