Job Description
Launch your IT career with NexusTech Solutions, a leading Chicago-based innovator in enterprise technology. We're seeking passionate entry-level professionals to join our dynamic IT support team. This role offers comprehensive training and mentorship to develop your technical skills while supporting Fortune 500 clients in the Chicago metro area. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values growth and innovation.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure desktops, laptops, and peripherals across Windows/macOS environments
- Manage Active Directory accounts and user access permissions
- Monitor network infrastructure using tools like SolarWinds and ServiceNow
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in IT asset management and inventory audits
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Customer service experience with conflict resolution skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work in rack environments occasionally
- Valid driver's license for occasional site visits