Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to deliver exceptional user support across our Milwaukee operations. This is your gateway to a rewarding career in IT with hands-on experience in enterprise systems, network administration, and cybersecurity fundamentals. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth in a forward-thinking environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and access permissions via Active Directory
- Document IT processes and maintain service desk tickets
- Assist with cybersecurity protocols and data protection measures
- Collaborate with vendors for hardware procurement and maintenance
- Participate in system upgrades and migration projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking principles, and security best practices
- Familiarity with helpdesk software (e.g., ServiceNow, Jira Service Desk)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties