Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and launch your tech career in Baltimore's thriving tech hub! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This role offers hands-on experience with enterprise systems, cloud technologies, and cybersecurity best practices in a collaborative, growth-oriented environment.
Our comprehensive training program includes industry certifications (CompTIA A+, Google IT Support), mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud architecture, or DevOps. Enjoy competitive benefits, flexible work arrangements, and opportunities to work on cutting-edge projects impacting local businesses.
Responsibilities
- Install, configure, and maintain hardware/software systems including desktops, servers, and cloud platforms
- Provide Tier 1/2 technical support via ticketing systems, chat, and phone for 200+ users
- Monitor system health using tools like SolarWinds and ServiceNow; resolve incidents proactively
- Document SOPs, knowledge base articles, and troubleshooting guides
- Collaborate with vendors for hardware/software procurement and maintenance
- Participate in cybersecurity initiatives including patch management and access control
- Support office IT infrastructure including AV systems and network infrastructure
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification preferred (willing to train)
- Basic knowledge of Windows OS, Active Directory, and network fundamentals
- Customer service experience with strong problem-solving abilities
- Familiarity with ITIL processes and ticketing systems
- Ability to lift 30lbs and work in server environments
- Valid driver's license for occasional off-site support
- Authorization to work in the US without sponsorship