Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to join our Memphis headquarters. This is your chance to work with cutting-edge systems while making an immediate impact in a collaborative, growth-oriented environment. Enjoy competitive benefits, mentorship from industry experts, and a clear path for career advancement. Apply today and become part of Memphis's thriving tech community!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and in-person support
- Assist with system installations, configurations, and maintenance
- Document IT processes, incidents, and solutions in ticketing systems
- Collaborate with cross-functional teams to ensure seamless IT operations
- Support cybersecurity best practices and data protection protocols
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and cloud services
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and in a team environment
- Valid driver's license and reliable transportation
- Eagerness to learn and grow in the IT field