Job Description
Join our dynamic IT team in Las Vegas! We're urgently seeking passionate entry-level professionals to provide critical technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while launching your career in technology. Perfect for recent graduates or career changers with basic IT knowledge. Immediate start available!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install and configure workstations, printers, and network equipment
- Document service tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve complex system problems
- Conduct routine system maintenance and security updates
- Train end-users on company technology protocols
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- CompTIA A+ certification preferred but not required
- Ability to lift 30 lbs for equipment handling
- Valid Nevada driver's license for occasional site visits