Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Washington DC! We're urgently seeking passionate tech enthusiasts to deliver exceptional IT solutions to our clients. This is your opportunity to launch a rewarding career in IT with comprehensive training and growth opportunities. If you're eager to learn and contribute to cutting-edge technology initiatives, apply today!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolution procedures
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on technology best practices
- Monitor system performance and troubleshoot technical errors
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Ability to work independently and in team environments
- Valid driver's license for occasional off-site support