Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and launch your career in one of America's most dynamic tech hubs! We're urgently hiring passionate individuals to provide critical technical support to our Seattle-based clients. This is your opportunity to gain hands-on experience with cutting-edge technologies while contributing to innovative projects that shape the future. Our collaborative environment offers structured mentorship, career growth pathways, and competitive benefits including health insurance, 401(k) matching, and paid professional development. Don't miss this urgent opening to build your foundation in IT!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on software applications and security protocols
- Monitor system performance and report anomalies
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Valid driver's license required for occasional site visits