Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Fort Worth, TX! We're urgently hiring passionate tech enthusiasts to provide critical infrastructure support. This is your gateway to a rewarding career in IT with hands-on experience in enterprise environments. Enjoy competitive pay, comprehensive benefits, and accelerated growth opportunities in one of America's fastest-growing tech hubs.
As a key member of our IT department, you'll ensure seamless operations across our 500+ employee network while receiving mentorship from senior engineers. Our culture values innovation, collaboration, and professional development – making this the perfect launchpad for your tech career!
Responsibilities
- Deploy and configure hardware/software systems including desktops, servers, and network infrastructure
- Provide Tier 1/2 technical support for 500+ employees via ticketing systems, phone, and in-person
- Monitor system health, troubleshoot network issues, and implement security protocols
- Document IT processes, create knowledge base articles, and maintain asset inventories
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in 24/7 on-call rotation (1 week/month) for critical incident response
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Strong understanding of Windows OS, Active Directory, and networking fundamentals
- Experience with helpdesk ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent troubleshooting skills with ability to diagnose hardware/software issues
- Basic knowledge of cloud platforms (AWS/Azure) and virtualization technologies
- Valid driver's license and reliable transportation for occasional site visits