Job Description
Join Our Tech Revolution in Jacksonville, FL! InnovateTech Solutions is urgently seeking passionate Entry-Level IT Support Specialists to launch their careers in a dynamic environment. If you're ready to solve problems, learn cutting-edge technologies, and make an immediate impact, this is your moment. We offer comprehensive training, mentorship, and a fast-paced culture where your growth is our priority. Don't miss this urgent opportunity to join one of Jacksonville's fastest-growing tech teams!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Assist with network diagnostics and basic system administration tasks
- Document technical issues and solutions using ITSM tools
- Collaborate with senior engineers on complex problem resolution
- Conduct user training on new technologies and best practices
- Participate in IT infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service mindset with excellent communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to troubleshoot hardware/software issues methodically
- Proactive learning attitude and eagerness to master new technologies