Job Description
Join our dynamic tech team and launch your IT career in San Antonio! CyberSecure Solutions is urgently hiring passionate Entry-Level IT Support Specialists to join our growing team. This is your chance to gain hands-on experience in a fast-paced environment while supporting critical infrastructure. We offer comprehensive training, mentorship from industry experts, and a clear path for career growth. If you're eager to learn and thrive in technology, apply today!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Manage help desk tickets via ticketing system (e.g., ServiceNow)
- Install, configure, and troubleshoot Windows/macOS systems
- Assist with Active Directory user management and permissions
- Document IT procedures and create knowledge base articles
- Collaborate with senior team on infrastructure projects
- Ensure compliance with security protocols and best practices
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud platforms
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation