Job Description
Join our dynamic tech team in Los Angeles as an Entry Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support to our growing client base. This is your gateway to a rewarding career in IT with hands-on experience in cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and rapid advancement opportunities in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve system issues via remote and on-site support
- Manage user accounts and permissions in Active Directory
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain service desk tickets
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of help desk or technical support experience
- Proficiency with Windows OS, Microsoft Office Suite, and cloud services
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Valid California driver's license (required for occasional on-site visits)