Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. You'll be the first point of contact for troubleshooting hardware/software issues, deploying new systems, and maintaining our digital infrastructure. No experience? No problem – we provide comprehensive training and mentorship to help you grow. If you're eager to learn and solve problems, apply today and start your IT journey!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for 300+ employees
- Deploy and configure Windows/macOS workstations, peripherals, and network devices
- Troubleshoot hardware failures, software bugs, and connectivity issues
- Document all IT incidents and resolutions in ServiceNow ticketing system
- Assist with cybersecurity protocols including password resets and phishing awareness
- Collaborate with senior IT on system upgrades and maintenance projects
- Manage software license inventory and asset tracking databases
Qualifications
- High school diploma or equivalent; Associate/Bachelor's degree in IT preferred
- Basic understanding of OS fundamentals (Windows/macOS)
- Strong problem-solving and customer service aptitude
- Ability to lift 20lbs and install computer equipment
- Willingness to earn CompTIA A+ certification within 6 months
- Excellent verbal/written communication skills
- Valid driver's license for occasional equipment transport