Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Minneapolis' thriving tech hub. This immediate opening offers hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers. If you're eager to grow in a collaborative environment where your problem-solving skills shine, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS troubleshooting
- Assist with server administration and cloud infrastructure monitoring
- Document IT procedures and maintain ticketing systems
- Collaborate with cross-functional teams on IT projects
- Implement security protocols and access controls
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux OS and networking fundamentals
- Familiarity with Active Directory, DNS, and DHCP
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional off-site support
- Passion for technology and continuous learning