Job Description
Join our dynamic IT team in Oakland and launch your tech career! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide critical technical infrastructure support across our growing organization. This immediate-hire opportunity offers hands-on experience in enterprise environments with mentorship from senior engineers. You'll troubleshoot systems, implement security protocols, and contribute to digital transformation projects while building expertise in cloud technologies. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and direct communication
- Deploy and configure workstations, peripherals, and cloud services
- Document IT processes, SOPs, and incident reports
- Assist with cybersecurity initiatives including access controls and vulnerability scanning
- Collaborate on cross-functional IT projects and system upgrades
- Maintain inventory management for IT assets
Qualifications
- Associate degree or equivalent experience in IT/Computer Science
- Basic proficiency with Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid California driver's license