Job Description
Join our dynamic IT team in Miami and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide essential technical assistance to our growing client base. This is an immediate hire opportunity for recent graduates and career changers eager to build foundational IT skills in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and hands-on experience with cutting-edge infrastructure.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document technical issues and resolutions in ITSM systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct routine system maintenance and security updates
- Train end-users on best practices and new technologies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with helpdesk software (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid Florida driver's license required
- Availability for occasional after-hours on-call duty