Job Description
Launch your IT career with TechFlow Solutions! We're seeking passionate entry-level professionals to join our dynamic support team in Raleigh's thriving tech hub. As an IT Support Specialist, you'll gain hands-on experience with enterprise systems while working alongside industry mentors. Our culture values innovation, collaboration, and continuous growth—perfect for ambitious newcomers ready to make an immediate impact.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ employees
- Deploy and configure desktop/laptop systems using imaging tools
- Manage Active Directory accounts and group policies
- Document IT processes using ServiceNow ticketing system
- Assist with network infrastructure monitoring and basic troubleshooting
- Train end-users on security protocols and best practices
- Collaborate with senior engineers on complex incident resolution
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency with Windows 10/11 and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment deployment
- Valid North Carolina driver's license