Job Description
Join Colorado's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking motivated individuals with passion for technology to deliver exceptional IT services to our clients. This immediate opening offers comprehensive training and career growth in a dynamic environment. If you're ready to launch your IT career in Colorado Springs, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain knowledge base articles
- Collaborate with senior team on network security initiatives
- Assist with hardware inventory management and asset tracking
- Participate in on-call rotation for after-hours support
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with problem-solving aptitude
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs and work in varied environments
- Valid Colorado driver's license for occasional site visits