Job Description
Join our dynamic IT team in Mesa, AZ and kickstart your tech career! We're seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This immediate-hire opportunity offers hands-on experience with cutting-edge systems while supporting diverse business needs. Work in a collaborative environment with mentorship from seasoned professionals and accelerate your growth in the fast-paced IT sector.
Our ideal candidate thrives in fast-paced environments, possesses strong problem-solving abilities, and is eager to learn industry best practices. Enjoy competitive compensation, comprehensive benefits, and a clear career progression path within our expanding tech ecosystem.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, peripherals, and network components
- Document technical issues and resolutions in ticketing systems with precision
- Collaborate with senior technicians to resolve complex technical escalations
- Assist with cybersecurity protocols and data protection initiatives
- Train end-users on software applications and system best practices
- Participate in IT infrastructure upgrades and system maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong diagnostic skills and ability to troubleshoot hardware/software issues
- Excellent written/verbal communication and customer service skills
- Basic understanding of cloud services (Azure, AWS, or Google Workspace)
- Ability to lift 30 lbs and work in varied physical environments