Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide critical infrastructure support for our growing client base in Miami. This is your launchpad into a rewarding IT career with hands-on experience in network administration, cybersecurity protocols, and user-focused problem-solving. Enjoy competitive benefits, mentorship from industry veterans, and a vibrant workplace culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and in-person
- Deploy, configure, and maintain Windows/Linux workstations and network infrastructure
- Monitor security systems, implement patches, and document security protocols
- Collaborate with cross-functional teams on system upgrades and migrations
- Create detailed technical documentation and knowledge base articles
- Manage user accounts and access permissions following company policies
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows OS and basic networking concepts (TCP/IP, DNS)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Strong problem-solving and customer service skills
- Basic knowledge of cybersecurity principles (firewalls, VPNs)
- Ability to lift 30 lbs for hardware installation tasks