Job Description
Join our dynamic IT team in Colorado Springs and launch your tech career! We're seeking passionate entry-level professionals eager to grow in a collaborative environment. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, solving technical challenges while receiving mentorship from industry experts. Enjoy competitive benefits, flexible work arrangements, and opportunities for certifications. Ready to transform your passion for technology into a rewarding career?
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams on system deployments
- Monitor network performance and troubleshoot connectivity issues
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems
- Ability to lift 30 lbs and work with hardware components
- Valid Colorado driver's license (for occasional site visits)